Academic Services

 

Academic Appeals

Students are to refer to the Student Handbook on grounds for the following appeals and the detailed appeal procedures:

      1. Result appeal
      2. Academic progression status review(Assignment/Examination/Academic Progression Review)

 

For students under 18 years old, a parent’s/legal guardian’s written consent for the appeal is required.

 

Student appeals for review of results or academic progression status review may be lodged by completing a Request Form together with a non-refundable appeal fee (SGD50) in person with the Administrative Office at:

 

41 Sims Drive

#01-277

Singapore 380041

Tel: 6254 9246

 

 Click here to download the Request Form

 

      1.  Students will be provided with written confirmation of the Academic and Examination Board's decision and the reasons for the decision within 14 working days upon receiving the Request Form.
      2. Students who appeal has been rejected by the Academic and Examination Board will have to re-sit for a supplementary examination.
      3. A non-refundable Out of Schedule/Supplementary Exam Fee (SGD200) will be required for each supplementary or out of schedule examination.

 

Course Transfer Policy

A transfer means a student changes the course but remains as a student of Advent Links-SAUC Education Centre.

 

Advent Links-SAUC Education Centre does not have a policy for changed in period of study (from full-time to part-time or vice versa).

 

Students requesting for a course transfer need to fill-up the “Transfer of Programme Request Form” to the Registrar Office. Submitting the request does NOT automatically result in an official transfer. Students must ensure that they receive a formal confirmation from the school regarding the outcome of their request for course transfer.

 

For students under 18 years old, a parent’s/legal guardian’s written consent is required. A course transfer can only be done before the commencement of the course.

 

A student seeking to transfer to another course will be officially assessed to ensure the student fulfils the academic requirement of the transferred course. Approval for transfer will be granted on a case-by-case basis subject to the student meeting the admissions requirements of the transferred course and no outstanding course fee for the current course enrolled. It takes approximately 14 working days to process a transfer request. Students must continue to attend classes before the transfer request is approved.

 

Refund policy applies where applicable, and an Administrative Fee (SGD50) will be charged for the transfer process. The Refund Policy and the cooling-off period of seven (7) working days do not apply to transfer students.

 

Upon approval of a course transfer, the student will need to withdraw from current course and enrol to the new course. Pre-course counselling will be done as part of the new course application. The student will be required to sign a new Standard PEI-Student Contract when the course transfer is approved. The original contract must be terminated.

 

The FPS provider will be updated with the course transfer status to ensure that transferred course fee paid is protected.

 

For international students, the Student’s Pass will be cancelled upon approval of the course transfer request, and to resubmit Student’s Pass application to Immigration & Checkpoints Authority of Singapore (ICA) for approval. Student must return the Student’s Pass to the Registrar Office for cancellation and resubmission of Student’s Pass application.

 

 

 Non-Deferment Policy

 

 A deferment means a student delays or postpones the course (or module).

 

 Deferment of a course or module is not available in Advent Links-SAUC Education Centre. Any request for a deferment of a course or module will be deemed as a request for Withdrawal of a course or module. Please refer to the Withdrawal Policy for details.

 

 Withdrawal Policy

 

A withdrawal means a student discontinues an enrolled course with Advent Links-SAUC Education Centre.

 

Students who wish to withdraw from an enrolled course of study before completing the program must submit an official request form for withdrawal to the Administrative Office. Verbal notice will not be accepted as a request for withdrawal.

 

For students under 18 years old, a parent’s/legal guardian’s written consent must be obtained prior to processing the request for the withdrawal.

 

Students are required to make all outstanding payment before withdrawal (inclusive of the supported amount from SDF or SSG funding for the affected course if applicable). It takes approximately 14 working days to a maximum of 4 weeks to process a withdrawal request from the point of student’s request. Refund policy applies where applicable, and an Administrative Fee (SGD50) will be charged for the transfer process. If the student disputes over refund or other matter, please refer to the Dispute Resolution Policy for details.

 

Subject to Force Majeure, the student shall be entitled to immediately withdraw from the course by giving written notice to Advent Links-SAUC Education Centre of his/her intention to do so.

 

 

For international students, the Student’s Pass will be cancelled upon approval of the course withdrawal request. Student must return the Student’s Pass to the Registrar Office for cancellation of the Student’s Pass.

 

Force Majeure

 

In the event that either Advent Links-SAUC Education Centre or the student shall be rendered unable to carry out the whole or any part of its obligations under the student contract for any reason beyond the control of that party, including but not limited to acts of God, force majeure, strikes, war, riot and any other causes of such nature, then the performance of the obligations hereunder of that party or all the parties as the case may be and as they are affected by such cause shall be excused but such inability shall as far as possible be remedied with all reasonable despatch. For the avoidance of doubt, this clause shall not apply to cases where:

 

      1. Advent Links-SAUC Education Centre is declared to be insolvent and/or a winding-up order made, or bankruptcy issued by the Singapore Court against Advent Links-SAUC Education Centre, and
      2. The relevant authority(ies) issue(s) an order to cease and/or terminate the operations of the Advent Links-SAUC Education Centre, or the happening of anything of a similar nature under the laws of Singapore.

  

Refund Policy

Refund during cooling-off period

Students are given a cooling-off period of seven (7) working days after signing the Standard PEI-Student Contract. The students will be refunded the maximum refund (refer to Schedule D of the Standard PEI-Student Contract) of the paid-up fees if the student submits an official request of withdrawal within the cooling-off period, regardless of whether the student has started the course or not.

 

Refund after the cooling-off period

For students who withdraw after the cooling-off period of seven (7) working days, refund of the course fees will be subjected to the Refund Table (Schedule D) stated in the Standard PEI-Student Contract.

Refund for withdrawal shall be processed within seven (7) working days upon receiving the student request for withdrawal and issuing of refund. Refer to the Withdrawal Policy and Procedure for details.

 

Refund Table

% of [the aggregate amount of the fees paid]

If Student’s written notice of withdrawal is received

[90%]

Of the first installment

 (“Maximum Refund”) More than 30 days before the Course Commencement Date

[50%]

Of the first installment

 Before, but not more than 30 days before the Course Commencement Date

[0%]

Of the first installment

 On or after the Course Commencement Date

 

Non-Refundable Fees

The Course Application Fee and all Miscellaneous Fees tabulated at Schedule C of the Standard PEI-Student Contract are non-refundable.

Miscellaneous Fees refer to any non-compulsory fees which the students pay only when applicable. Such fees are normally collected by the Advent Links-SAUC Education Centre when the need arises

 

Rejection of Student’s Pass Renewal for International Students

For withdrawals due to rejection of student's pass renewal by Immigration & Checkpoint Authority of Singapore, course fees and other miscellaneous fees paid will not be refundable.

 

Termination of courses

A student who has been excluded permanently from Advent Links-SAUC Education Centre will not be admitted into any courses at Advent Links-SAUC Education Centre. The student has seven (7) working days to appeal their exclusion in written to the Registrar Office.

A student’s admission to a course may be cancelled permanently by Advent Links-SAUC Education Centre on the following grounds:

      • where a student has not paid the required fees or charges,
      • where a student has failed to attain satisfactory academic progress,
      • where a student has been found guilty of academic misconduct, in contravention of the Student Academic Misconduct Requirements, and

A student may be excluded permanently from all courses at Advent Link-SAUC Education Centre, on the following grounds:

        • academic misconduct, in contravention of the Student Academic Misconduct Requirements, and
        • inappropriate conduct, in contravention of Student Conduct

For any student terminated by Advent Links-SAUC Education Centre due to breach of codes of conduct or rules and regulations of the school, all course fees and miscellaneous fees paid will not be refunded.

 

Standard Student Contract

Click here to view a sample of the Standard PEI-Student Contract

  

Dispute Resolution Policy

The dispute resolution policy supported the feedback management system in addressing all students’ dispute or grievance received and guiding our staff and students on resolving any dispute arises in a timely and fair manner.

If internal efforts to resolve dispute fails, the matter shall be escalated to an external mediator. (Refer to SSG/CPE Mediation-Arbitration Scheme

https://www.skillsfuture.gov.sg/pei/dispute-resolution)

 

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